FAQ
How wonderful that you’re trying to get in touch with us! Do you have a question about your package? Please read our FAQ first, as it contains the most frequently asked questions. Can’t find your answer? Then feel free to contact us at any time.
Where is my package?
After placing an order, it takes an average of 1-2 business days to process your order and 4-6 business days for your order to be delivered, provided you ordered before 5:00 PM. If this time has passed, please contact our customer service.
Where can I find my tracking number?
Once your order has been shipped, you will automatically receive a tracking number. Please check your spam folder as our emails sometimes end up there. Note that it may take some time for the tracking link to become active.
How can I track my order?
You can track your order with the tracking number you received via email. Enter the tracking number on our tracking page to see the status of your delivery. You can do this on this page.
I am not satisfied with my package
Visit our Returns & Exchanges page to return your package.
If you can’t find the answer to your question, you can of course always contact us:
Email: info@soreas.com
Address: 14 Lindisfrane Rd alnwick,NE66 1U,United Kingdom
Contact Form: Click here
Phone: +447365891639
Company: BAKKI'S CLICKS LTD
Company number: 15194788
Customer Service Hours:
Monday to Friday: 08:00 to 18:00
Saturday and Sunday: 10:00 to 16:00
We will respond to your inquiry within 24 hours.